Service Agreement
What's in our Service Agreement?
Before support begins, we'll ask you to sign a service agreement. Here's a plain-English breakdown of what it covers - no legal jargon, no surprises.
Services to be provided
A clear description of the specific supports Astara will deliver, including goals, outcomes and where services will take place.
Cancellation Policy
What happens if a session is cancelled or rescheduled -including required notice periods and any applicable fees.
Reviews & Changes
The agreement is reviewed annually or whenever your NDIS plan or needs change. Either party can request a review at any time.
Schedule & Duration
The agreed start and end dates, frequency of support (e.g. weekly, fortnightly) and the days and times that work best for you.
Responsibilities
What you can expect from Astara - and what we ask of you - so both parties are clear from the start.
Dispute Resolution
A fair, step-by-step process if any concerns arise -starting with open conversation, and escalating to mediation if needed.
Costs & Payment
A breakdown of service costs, how payments are made (NDIA, plan-managed or self-managed) and invoicing terms.
Confidentiality
Your personal information is protected. We only share what's necessary, and only with your consent.
You're always in control
You can request changes to your agreement at any time. Either party can end the agreement with 30 days written notice. We believe in full transparency - if you have any questions about what you're signing, our team is happy to walk you through it before anything is finalised.
Ready to get started? Download the agreement or submit an enquiry.