Travel & Transport Assistance

Safe, reliable support

to get where you need to go

Astara Wellness provides travel and transport assistance to help participants access the community, attend appointments and take part in daily activities.

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Helping you stay connected & independent

Getting where you need to go safely and comfortably should never be a barrier to living a full life. Our Travel & Transport Assistance provides reliable, person-centred transport support so participants can attend appointments, access community activities, connect with services and stay engaged.

We go beyond just driving. Our support workers accompany you, assist you and ensure every journey is as comfortable and stress-free as possible. For many participants, access to transport is the key that unlocks everything else - healthcare, community, employment and social connection.

Where a participant's goal is to travel more independently over time, we also provide travel training, helping you build the skills and confidence to use public transport, plan routes and navigate your community on your own terms.

What this support can include

Support worker assisting a wheelchair user on an outdoor paved pathway

Astara Wellness can assist participants with:

Travel to and from medical or allied health appointments
Transport to community activities and social events
Support to attend day programs or centre-based activities
Travel to shopping, errands and essential services
Assistance getting in and out of vehicles safely
Support using public transport where appropriate
Travel training and confidence building
Transport linked to community participation goals
Support with planning trips and routines

How Astara Wellness helps

We provide transport assistance that is planned, safe and aligned with the participant’s goals. We consider mobility needs, communication preferences, timing, comfort and safety.

Our team can support participants by:

Helping them plan travel in advance
Supporting safe and comfortable travel
Encouraging independence with travel skills
Reducing barriers to community access
Supporting punctual attendance at appointments and activities
Providing respectful assistance throughout the journey

People working in an office, seated at desks with computers and charts, engaged in a meeting or collaborative work.

Suitable for participants who need

A woman in a wheelchair is being assisted by a man near a white van with an accessible lift, in an outdoor setting.

Need help getting to appointments or activities
Cannot safely travel independently
Require assistance using public or private transport
Need support to participate in community life
Are working toward greater transport independence
Have mobility, cognitive, psychosocial or communication support needs

WHO THIS IS FOR

Is this support right for you?

Health appointments

Regular medical and therapy transport
Community access

Social events, activities and programs
Work & study

Employment and education transport
Travel training

Building independent travel skills

WHAT WE DELIVER

Support that covers what matters

What we provide

Medical & health appointments - reliable transport to GPs, specialists, allied health and hospitals.
Community activities - getting to social events, programs and activities that matter to you.
Shopping & errands - assistance getting to shops, services and community venues.
Employment & education - transport to work, training or study commitments.
Travel training - building skills and confidence to travel more independently over time.
Accompanied travel - support workers who accompany and assist throughout the journey.

How we travel with you

Punctual and reliable - we understand that timing matters.

Vehicles appropriate to your mobility and accessibility requirements.

Fully screened, trained staff with current licences and safety checks.

Flexible scheduling to fit your appointments and activities.

Calm, supportive presence throughout every journey.

Clear communication about pick-up times, routes and any changes.

Our outcome focus

Astara Wellness helps participants stay connected, attend important commitments and build confidence in accessing the community. Our transport support is designed to reduce isolation and improve independence.

Frequently asked questions

Yes. Travel and transport support is often combined with community participation, personal activities or other supports. For example, a support worker can assist with personal care in the morning and then accompany you to an activity.
We are based in Canberra and the ACT and provide transport across the region. We are also registered to deliver services nationally - contact us to discuss your specific location and requirements.
We work to match transport support to your accessibility needs including wheelchair-accessible vehicles. Please discuss any specific requirements when setting up your service agreement.
Travel training involves working with a participant to build the skills, confidence and knowledge to travel independently - for example, using buses, planning routes, navigating unfamiliar areas and managing unexpected situations. It is a powerful way to build independence.